We need to collect, use and disclose personal information in order to perform our business functions and activities, including making and managing travel bookings on behalf of our customers. We are committed to using this data in accordance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR).
We are firmly committed to protecting the privacy and confidentiality of personal information with various physical, electronic and procedural safeguards. For the purposes of the General Data Protection Regulation (“GDPR”) we assume a role of either the “data processor” or “data controller” for any personal information you provide to us in connection with our relationship. The exact role assumed depends on the context of our relationship with you and the purpose of the processing of personal information.
INFORMATION WE COLLECT
The responsible use of personal information collected on our website is fundamental to our ethical business objectives. We only collect personal information you have expressly provided and consented to us receiving; either in the course of marketing, offering services or providing services to you as requested e.g.to register you to receive newsletters, answer your request for further information about our trips, make a booking, provide you with information about the Company and/or our services
When you visit the website, register for our newsletter, request information you may be asked to provide certain information about yourself including your name and contact details. When reserving or booking a trip, we may ask for additional information including your date of birth, dietary requirements or health status as it affects your participation in any activities you have booked.
We may also collect information about:
- your IP address, a unique identifier for your computer or other access device
- information gathered during telephone conversations, email or messenger exchanges with you
- your usage of our website which may include, without limitation the URL you have last used and the URL you next go to, your browser information and your IP address
PURPOSE OF COLLECTING INFORMATION
Your information allows us to:
- Understand your needs as a customer and determine the suitability of our products and services and that these meet your requirement
- Inform you about our products and services
- Provide the services requested
- Comply with the law
- Communicate with your before and after your trip with us
- Improve the products and services we offer you
DISCLOSURE OF YOUR INFORMATION
The information you provide to us will be held either on our computers or those of essential 3rd parties and may be accessed by or given to our staff and our contractors for the purposes set out in this policy or for other purposes approved by you or as otherwise permitted by law. This may mean that your information is sent to computers outside of the UK.
By submitting your information to us, you agree that it may be transferred outside the European Economic Area. Countries outside the European Economic Area do not always have strong data protection laws. However, wherever practicable we will take steps to ensure that your information is used by third parties in accordance with this policy.
- We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you
- We shall never sell or rent your personal information gathered through the website to third parties for their marketing purposes
- We also reserve the right to disclose any of the information you provide to us where required to do so by law or to comply with a regulatory obligation, or to assist in any investigation into alleged illegal or criminal conduct.
SECURITY AND DATA RETENTION
We employ industry standard security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires. You should be aware however that it is technically impossible to provide a totally secure system on the web and you are responsible for ensuring your own computer system is adequately protected from access by unauthorised persons.
ACESSING AND UPDATING
You are entitled to request access to the information held about you and to ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at the address below. We will usually be the data controller in respect of personal information you provide to us.
WAYS IN WHICH WE MAY CONTACT YOU
We may contact you by telephone (including text) or email in connection with the purposes outlined above. If you change your mind about being contacted in the future, or the methods by which we may contact you, please let us know by contacting us at our contact details set out below or by updating your preferences in the newsletter subscription area.
Cookies are small text files that can be used by websites to make a user’s experience more efficient.
The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.
This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.
WHAT EXACTLY IS A COOKIE?
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.
LINKS TO OTHER WEBSITES
SOCIAL MEDIA INTEGRATIONS
Our website may use social media features and widgets (such as “Like” and “Share” buttons/widgets). These are provided and operated by third party companies (i.e. Facebook, Instagram etc.) and either hosted by a third party or hosted directly on our website or mobile application. Such features may collect information such as the page you are visiting on our website/mobile application, your IP address, and may set cookies to enable the feature to function properly.
If you are logged into your account with a third party company, then the third party may be able to link information about your visit to and use of our website to your social media account with them. Similarly, your interactions with the social media features may be recorded by the third party. In addition, the third party company may send us information in line with their policies, such as your name, profile picture, gender, friend lists and any other information you have chosen to make available, and we may share information with the third party company for the purposes of serving targeted marketing to you via the third party social media platform. You can manage the sharing of information and opt out from targeted marketing via your privacy settings for the third party social media platform.
YOUR LEGAL RIGHTS
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These rights include, the right to:
- request access to your personal data;
- request correction of your personal data
- request erasure of your personal data;
- object to processing of your personal data;
- request restriction of processing your personal data;
- request transfer of your personal data; and
- withdraw consent previously given by you. For more information on your rights please visit the Information Commissioner Officer’s website (www.ico.org.uk)
If you wish to exercise any of the rights set out above, please contact Kasia Chajec on email@example.com
RIGHT TO LODGE A COMPLAINT
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. The Information Commissioner’s Office – www.ico.org.uk.
We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.